PATHVIEWER - HELP
   
HOME / DELIVERY
  OVERVIEW :: PROBLEMS WITH FIREWALLS :: TROUBLESHOOTING FIREWALLS:: REGISTER A USER :: CREATE CUSTOM FOLDERS:: WAIT FOR ACTIVATION :: CHECK STATUS :: STATUS SUCCESSFUL :: COMPLETE REGISTRATION ::
 

 

:: OVERVIEW ::

Report delivery is facilitated via the Internet, using a web service and querying the web service via HTTPS (Secure Hypertext Transfer Protocol). This ensures that data is encrypted via the use of secure certificates before being sent to your PC. In simple terms data is sent securely to your PC via the Internet in a format that allows it to be automatically uploaded into the your local Pathviewer database.

Reports are delivered to Pathviewer in an XML format. Pathviewer imports the reports into an Access database.




 

 

  
 

 

:: PROBLEMS WITH FIREWALLS ::
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Modem User

You might experience communications problems when trying to register a user mnemonic for the first time. This is usually related to security software (firewalls) on your PC. Some examples of popular Firewalls that you could be running are:

  • Norton Personal Firewall
  • Mcafee Personal Firewall
  • Zone Alarm
  • Windows Personal Firewall (XP service pack 1 & 2)
  • F-secure

There are many other firewalls available on the market.

 

Lan User (Local Network / Business PC)

You might be connected to the Internet on a larger "business" network. If this is the case then your network administrator will have some kind of hardware firewall and/or proxy server in place that will control your web page requests. You will need the assistance of your network administrator to set up proxy server details, username and password to allow you to connect to the public Internet. You can do this yourself if you have the right information, namely:

  • Proxy Server
  • Port
  • Proxy Username
  • Proxy Password

 

  
 


 

 

:: HOW TO TROUBLESHOOT FIREWALL PROBLEMS ::
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Step 1 – Check your Windows Personal Firewall settings

To check your Windows Personal Firewall just use the following steps on your PC or Laptop:

Go to Start , then select  Settings , then select  Control Panel and then select  Windows Firewall . You then need to select the Exceptions tab and then check that the Pathviewer software is on your list of Allowed Programs and there is a tick in the box. If it is not ticked you must tick the box and if it is not listed you must add it to the list using the Add Program button. Remember to tick the box next to the application .

 

  

 

:: REGISTER A USER ::
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1. Open Pathviewer by left double-clicking on the desktop icon

2. Configure the application to run as the server instance(download and view reports) or a client instance (view reports only)

3. Create an admin user for the system – Application will close.

4. Open Pathviewer again.

5. Login using the admin user that you have just created in step 3

6. Register yourself as a User by : filling in your details in the required fields on the Enrol page (click on Importer/Enrol User – download reports/Enrol) and then clicking “Enrol” at the bottom of the page (Requires a connection to the Internet)

7. Lancet staff will complete the enrolment process and activate you to receive reports through Pathviewer. This can take up tp 24 hours depending on time of enrolment.

 

  

 

  


:: WAIT FOR ACTIVATION ::
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:: CREATE CUSTOM FOLDERS :: (OPTIONAL)
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The following step is an optional one and does not need to be carried out unless you need to change the location of the reports folders for backup or space purposes.

 

 

  

 

  
   

 

:: CHECK STATUS ::
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Select an account number and then click on Check Status. If the account has not been activated you will get a message of Activation Pending...

 

  

 

  

 

:: STATUS SUCCESSFUL ::
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If an account has been activated then a message will display that Account activation was successful. The account will be now be created!

 

  

 

  

 

:: REGISTRATION COMPLETE ::
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Once complete , your doctor mnemonic will be listed on the page under the “Receive” tab.

 

  

Go online, click Receive -> Get Reports and your reports will be automatically downloaded into Pathviewer